Log in Sign up

25% OFF ENTIRE PURCHASE - Shop in store + online through 11/30

Contact

We are always here TO HELP YOU!

  • Decor Neue is located inside You Got Swank - 1425 Winnifred Street, Ste. 111, Charlotte, NC 28206.
  • Contact us by submitting the form below or send an e-mail to hello@decorneue.com and we will get back to you as soon as possible.
  • All customer requests are always answered within 24 hours on working days.

Note! If you have questions regarding the status of your order, you can also find more info here »

Customer Care

Select Subject:

Frequently Asked Questions

COVID-19

As the world's response to coronavirus (COVID-19) continues to evolve, we promise to keep you informed of all changes that might impact the way we serve the Décor Neue community.  We care very deeply about the wellbeing of everyone in the Décor Neue community and we are monitoring and following the latest guidelines from the CDC and WHO to continue to maintain a safe environment so that we can support our customers, vendors and employees.

Wherever you may be in the world, our team is prepared and ready to support you in any way possible. We will be sure to keep you informed of any changes that may come in the days ahead. And we encourage you to please reach out to our customer support team at here if you have any questions. 

WILL THE SHIPPING TIME OF MY ORDER BE AFFECTED?

Due to transit delays, please allow up to 1 - 2 weeks from normal shipping times.

HOW DO I TRACK MY ORDER?

WHY ISN'T MY TRACKING UPDATING?

If your tracking is not showing information, please wait 2-4 days before trying to track your package again. If your package is showing information but it is not updating, your package is making it's way to your country and will be updated once it is picked up by your local postal office. If you have any issues with your tracking, please contact us at hello@decorneue.com.

I ONLY RECEIVED ONE OF MANY PRODUCTS, WHERE ARE MY OTHER PRODUCTS?

We sometimes ship your order in separate packages to optimize delivery times and to meet weight restrictions. Please refer to your tracking codes to see when your other items are going to be delivered to you.

MY PRODUCT ARRIVED DAMAGED, WHAT DO I DO?

We are sorry that your product arrived damaged, accidents do rarely occur during shipment. Do not worry, please send us an email at hello@decorneue.com. We will work with you to get this resolved immediately. Please send us pictures or videos of the damages with the email.