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COVID-19 Policy

As the world is responding to COVID-19 in order to contain and cure the virus, we have a social responsibility to ensure the health and safety of our team and you - our amazing customers. We are taking precautionary measures to ensure that you can continue to shop your tasty Décor Neue products, while safely social distancing, with no disruptions whatsoever. We appreciate your patience during this time and thank everyone for their loyal support.

CUSTOMER EXPERIENCE

Our team is working from home for the coming weeks but we’re still here to answer all your queries - message us on messenger, email or through the contact form and we'll do our best to respond as quickly as possible.

ORDER PROCESSING

Our team will be processing orders as normal while they continue to maintain a high standard of hygiene & safety by using face masks and gloves, sanitizing equipment and implementing precautionary in-house protocols. 

SHIPPING

Please Note: Due to high demand, most postal services are experiencing some delays including updates to delivery notifications. Rest assured, your order will still be dispatched on time and on its way to you as soon as possible. 

All orders are also processed as normal however there are delays experienced with postal networks worldwide. There are also slight changes to how you receive your parcel such as removal of ‘signature on delivery’ service from some of our service providers to minimize the risk of spreading the virus. Some states under mandated quarantine may also experience shipping delays. 

Please also note that orders will be processed as normal from our team but depending on the quarantine policies of your country, there could be potential delays. 

We appreciate your understanding and patience during this challenging time and we hope all of our customers remain safe.