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Returns & Shipping Policy

Returns & Shipping

You will be responsible for paying for your own shipping costs for returning your item or items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To complete your return, we require a receipt or proof of purchase.

Please send us an email at hello@decorneue.com to start the return process. We will provide an address to ship the products to. 

Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be returned. 

Any item that is returned more than 30 days after delivery will not eligible for a full refund.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, PayPal, or original method of payment, within a certain amount of days.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@decorneue.com.

Exchanges

We do not offer exchanges due to the high cost of shipping items this size. 

SHIPMENT

We ship with UPS, FEDEX, DHL, or United Postal Service. Which means that each order is shipped out to you as fast as possible.

It takes around 2-10 business days to be delivered depending on your location (Not including weekends, holidays, and unexpected delays due to couriers)

Shipping times are approximate and depends on where your country is located, your postal office, and custom practices.

You will be responsible for paying any additional custom taxes or charges by your government or post office.

We address your item exactly how you provide it. Once the product reaches the country of destination, your local postal office will distribute the item for delivery. It is the customer's responsibility to contact your local postal office for any issues that might arise after our product reaches the destination country.

Your order might be shipped in multiple shipments for us to optimize shipping and delivery times.

The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Décor Neue to import the goods on his behalf. Further, the consignee/buyer agrees that Décor Neue may delegate the obligation to import the goods on his behalf to a subcontractor. The consignee will pay the taxes & duties in addition with the purchase price of the goods.

Returned packages that is not the fault of the sender can be resent at the expense of the customer. Refunds for returned packages that is not the fault of the sender will be issued in full less the expense of the shipping costs incurred by the sender.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.